WHO WE ARE

Rehabitat RPM: Realty & Property Management, is a new and innovative stand-alone corporate subsidiary of Rehabitat Inc offering refreshed, refined and renewed short- and long-term rentals in Montreal. Catering to students and professionals, Rehabitat RPM provides smart, simple and sustainable accommodations that find a nexus between a tenant’s quality of life, energy-efficiency and environmental sustainability. Offering a variety of furnished rooms in shared apartments as well as furnished and unfurnished studio, bachelor and 1-bedroom apartments, Rehabitat RPM’s dedicated support team aims to be the most responsive, straightforward, and approachable people you've met – we take the hassle out of rental living.

THE REHABITAT RPM TEAM

JONATHAN MUTCH – FOUNDER & PRESIDENT

A real estate broker and property manager by profession, Mr. Mutch is trained as a specialized generalist within the real estate and social science fields, combining a number of interdisciplinary interests including building valuation and finance, architecture, engineering, building science, behavioral economics, sociology, psychology, new technology, and environmental sciences.

Having obtained degrees in Journalism and Mass Communications as well as Sociology, Politics, and Economics before turning 23, Mr. Mutch embodies exceptional intellectual ability, creativity, and originality, and often has technical and philosophic insights that are unprecedented in his field. A natural autodidact with eidetic leanings, Mr. Mutch is able to review, combine, collate, and absorb large amounts of information and technical data, and quickly detect logical faults, inconsistencies, fallacious reasoning, and structural anomalies from within these materials. Mr. Mutch then reviews and repackages these issues with a view to finding solutions that meet all stakeholder interests.

CARLIN MUTCH – CHIEF OF OPERATIONS

**Awaiting resume**

DR DAWN JOHANSSON - CO-FOUNDER & SECRETARY

**Awaiting resume**

PATRICK WALSH – TENANT SUPPORT SERVICES

**Awaiting resume**

HEIDI AITKIN – TENANT SUPPORT SERVICES

**Awaiting resume**

REHABITAT RPM'S STRATEGIC PARTNERS

REAL ESTATE BROKERAGE & ASSET MANAGEMENT +

RELIANCE CAPITAL

**Awaiting Company Description**

ORLANDO J PANETTA – PRESIDENT & FOUNDER RELIANCE CAPITAL

Orlando J. Panetta is a chartered real estate broker, whose industry experience includes an extensive background in finance with CIBC, one of Canada’s largest chartered banks. A former CIBC branch manager, Mr. Panetta’s areas of specialization include mortgage financing, business and commercial loans, investments, as well as business development. With over 35 years of experience in the real estate and financial sectors, Mr. Panetta has cultivated firsthand experience and a solid network of contacts with leading real estate professionals and organizations specializing in residential, revenue properties, commercial, as well as student housing related to McGill and Concordia University.

ARCHITECTURE, ENGINEERING & DESIGN +

L’OEUF ARCHITECTS

In 1992, Daniel Pearl and Mark Poddubiuk founded L’OEUF (L’Office de l’Éclectisme Urbain et Fonctionnel), a firm with a broad and diversified architectural practice. Bernard Olivier was L’OEUF’s first employee and became a partner in 2003. The practice of architecture is a complex and fragile process that requires the collaboration of many individuals with different talents and skills. The philosophy of eclecticism, according to which one can choose freely and reconcile different points of view, is the position that enables such collaboration. Over the past ten years, L'OEUF has developed a considerable reputation in environmental and sustainable architecture as well as in affordable housing. The expertise of the partners is well recognized for the architectural quality of their projects, their professional and technical competency, and their active participation in academic, professional, and local communities. This expertise is based upon maintaining a balance between appropriate technologies, economic feasibility, architectural expression, and environmental impact of a project. As architects, the members of L'OEUF see themselves as the stewards of a built environment that is dignified, human, pleasing, useful, and sustainable.

BERNARD OLIVIER – SENIOR ARCHITECT & PARTNER, MOAQ

Bernard Olivier was the first employee of L'OEUF and became a partner in 2003. His diverse experience includes a key coordination role in the study for the redevelopment of the Seville Theater block in Montreal. He advises a variety of clients on sustainability issues for different projects. Currently he is in charge of the new intensive care unit for newborns at a Montreal research hospital for Children. For Chez Soi, a new 91 apartment building at Benny Farm, Montreal, he coordinated the design team and saw the project through to completion, including site supervision. Numerous water and energy saving technologies were integrated to the building during construction. T he project is designed to attain a LEED GOLD rating.

Mr. Olivier was additionally a Teaching Assistant at l’Université de Montréal from fall 2002 to fall 2004 for the Design and Construction Integrated Studio. He has also been invited as a Faculty lecturer for the design studio at McGill University and as a guest critic for design studios for Montréal, McGill, UQAM and Waterloo Universities. As a member of the planning advisory committee of the town of Beaconsfield (2000-2001), Mr. Olivier reviewed the design of proposed building projects. As a member of the Ordre des Architectes du Québec Environment Committee (1999-2003), he also organized the popular Mardi Vert lecture series on sustainable design issues.

SUDHIR SURI – ARCHITECT, MOAQ, LEED AP, NCARB

Born in London in 1964 and a graduate of the University of Waterloo, Sudhir Suri joined L’OEUF’s team in 2004 to benefit from the opportunity to concentrate his expertise on integrated and sustainable environmental design practices. Mr. Suri brings to his work a mixture of uncommon experience. He has completed studies in physics, mathematics, and philosophy, as well as in environmental systems. He also has worked in nine different offices in Europe and North America continuously since 1993 and combines his vast experience with these firms in his existing practice. Mr. Suri is committed to providing sustainable architectural, and landscape and urban systems design. He also has a keen interest in construction innovations, technological materials, and early construction techniques in Quebec.

Mr. Suri’s first major architectural and urban projects include hospitals and hotels, as well as the Schulic School of Music and the Perimeter Institute (winner of the Governor General’s medal for excellence in architecture) with Saucier + Perotte. Other projects included the Canada Aviation Museum and the Airport Grounds, which Mr. Suri completed with the Arcop Group. With L’OEUF, Mr. Suri has designed and coordinated the Green Energy Benny Farm project, an urban, landscape, and architectural project that included constructing and renovating 187 housing units in Montreal. In 2006, this project won the prestigious Holcim Foundation Gold Award for most sustainable project in North America, as well as the Holcim Foundation Bronze Award for the third most sustainable project in the world.

Mr. Suri teaches sustainable architecture and urban design at Université de Montréal and leads innovations in the process designing complex systems. He has additionally been an accredited LEED professional since 2003 and regularly provides consultations for LEED projects of all scales. To remain up-to-date with material innovations, he continues to design on a smaller scale as well, including furniture, carpentry, and residential architecture.

ARADHANA GUPTA – INTERMEDIATE ARCHITECT

**Awaiting resume**

MORGAN CARTER – ARCHITECT STAGIAIRE

**Awaiting resume**

TECHNOLOGY & WEB DEVELOPMENT +

GRAPH SYNERGIE

Graph Synergie (formerly Graph Architecture) was founded in 1996 by Francis Lessard. From its beginnings, the company has pioneered the use of new simulation technologies in the architecture and real-estate fields. In early 2004, Graph Architecture became Graph Synergie to better reflect its evolution and versatility. At the same time, the company developed its service offerings by adding lighting design, real-time 3D display, and communication-oriented visual media. From then on, Graph Synergie has defined itself as a guide through different phases of a project.

To support its growth in the western part of the province, the company opened an office in Montreal in 2004. Today, Graph Synergie continues its expansion by participating in projects in Europe, Asia, and the United States.

Development of Rehabitat Engine will initially be conducted at Graph Synergie’s offices. These costs will be all-inclusive of salaries and will be around $75,000 to $100,000 per year. Rehabitat’s staffing requirements will thus likely be administrative/customer service personnel initially. Because of the strong integration of these two companies, administrators/CSRs will have the dual responsibility of responding to questions from Engine users and customers from other segments of the Company’s operation. Because of their need to fill these dual capacities, they will be paid slightly more than typical CSRs. These office employees would be required to function across numerous roles and thus require a greater level of competency, which will result in lower turnover.

FRANCIS LESSARD – FOUNDER & PRESIDENT

**Awaiting resume**

FRANCOIS HAMEL – LEAD DEVELOPER

**Awaiting resume**

ANDREANNE POULIOT – LEAD DESIGNER

**Awaiting resume**


WHAT WE DO

Rehabitat RPM is continuously rethinking, reinventing, and rebuilding the way we operate within the real estate industry. In addition to providing apartment rental and property management services, we are guided by a unique philosophy: To improve the quality of our tenant’s lives by offering safe, healthy, green, and hassle-free accommodations that streamline your daily tasks at home and reduces your energy usage and carbon footprint. You can even pay all your expenses with one bill, manage your account online, verify the status of your maintenance requests, and request additional services – Rehabitat RPM makes renting smart, simple and sustainable.

SMART, SIMPLE & SUSTAINABLE ACCOMMODATIONS

We offer both value for money and a first class tenant experience designed to satisfy your everyday needs and exceed your expectations. You can book in advance, from a distance, and secure your booking today using our online leasing and payment system. Our minimum stay is just three months*, perfect if you’re seeking a short-term stay with all the comforts you'd find at home.

*For rentals starting in September, we only accept 12-month leases.

ROOMS IN SHARED APARTMENTS +

Renting a room in a shared apartment is really simple and perfect for those who aren’t looking to live on their own and prefer the improved quality and affordability of shared living. Rent is all-inclusive so there is none of the usual monthly stresses associated with managing utility contracts, sorting and dividing bills, or collecting each roommate’s portion of the payment. All of our rooms are single-occupancy and as a tenant you are free to start and end your tenancy independently of your roommates. If that weren’t enough, we make sharing even simpler by including a weekly cleaning service at no additional charge.

Our shared apartments are designed to perfectly balance bedroom space with communal living space to foster a comfortable and welcoming atmosphere well suited to both studying and socializing. A typical resident is easy-going, tolerant and respectful, comfortable living with other people and isn’t prone to inter-apartment drama. Each bedroom is fully equipped and ideal for those who want to move in and get on with living. We've included everything from the bed to the desk, right down to the linens and lamps!

You'll also benefit from one of our dedicated tenant support team members, who live onsite at all of our properties. Just a knock, phone call or mouse click away, we are always on hand to help you sort out any tenancy or maintenance issues or to help you with your account.

*For rentals starting in September, we only accept 12-month leases.

ADVANTAGES OF RENTING A ROOM IN A SHARED APARTMENT +

  • Fully-Furnished and Fully-Equipped – Everything you need as soon as you Move In
  • Single-Occupancy Rooms – Rented Independently of your Roommates
  • Comfortable and Welcoming – Perfect for Studying and then Blowing Off Steam
  • Simplified Lease Agreements – Written in plain English
  • Flexible Tenancy Lengths – You choose your length of stay
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – Weekly Cleaning Service Included
  • Fewer Rules – Escape the harsh rules and restrictions of Dorm Life
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

FURNISHED STUDIO, BACHELOR & ONE BEDROOM APARTMENTS +

We have a great range of furnished studio, bachelor and one-bedroom apartments available for rent in Montreal. There is no deposit to pay and you can move in as soon as you want to. We have a minimum three months stay* but apart from that you can choose your tenancy end date to suit you – we aim to keep things simple!

All of our furnished apartments are fully equipped and ideal for those who want to move in and get on with living. We've included everything from LCD televisions right down to pizza cutters! You’ll have none of the usual headaches associated with managing utility contracts and paying bills as our all-inclusive monthly rents include all Utilities, a premium Cable TV package, High Speed Internet, and an optional weekly cleaning service of the apartment built-in.

You'll also benefit from one of our dedicated tenant support team members, who live onsite at all of our properties. Just a knock, phone call or mouse click away, we are always on hand to help you sort out any tenancy or maintenance issues or to help you with your account.

*For rentals starting in September, we only accept 12-month leases.

TOP 10 ADVANTAGES OF RENTING A FURNISHED APARTMENT +

  • Fully-Furnished and Fully-Equipped – Everything you need as soon as you Move In
  • Single, Double and Triple-Occupancy Apartments Available
  • Simplified Lease Agreements – Written in plain English
  • Flexible Tenancy Lengths – You choose your length of stay
  • Comfortable and Welcoming – Perfect for Working or Blowing Off Steam
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – Optional Weekly Cleaning Service
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

UNFURNISHED STUDIO, BACHELOR & ONE BEDROOM APARTMENTS +

We also have a great range of unfurnished apartments available for the long-term. Our unfurnished apartments include all utilities – Heating, Hot Water, Electricity, all Taxes, and High-Speed Internet built in to the rent.

You'll also benefit from one of our dedicated tenant support team members, who live onsite at all of our properties. Just a knock, phone call or mouse click away, we are always on hand to help you sort out any tenancy or maintenance issues or to help you with your account.

ADVANTAGES OF RENTING AN UNFURNISHED APARTMENT +

  • Simplified Lease Agreements – Written in plain English
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – Utilities Built-In
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

SMART LEASE STRUCTURE

NO APPLICATION FEES OR SECURITY DEPOSITS +

We understand that paying application fees and raising a security deposit can be a real nuisance when searching for a new apartment. That's why we charge absolutely no application fees and no security deposits*!

Instead, we complete an inventory checklist of your unit when you move in and then check this again with you when you move out. If there are any discrepancies beyond normal wear and tear, a member of our team will discuss these with you to determine the appropriate charges to apply to your final bill.

*It is prohibited to require security deposits in Quebec.

ALL-INCLUSIVE RENTS +

Who wants to deal with the usual monthly stresses associated with managing utility and service contracts, paying individual bills, and in the case of shared apartments, collecting each roommate’s portion of the payment? We want you to get settled right away in your new home – that’s why all our rentals are all-inclusive and ready to go from the minute you move in!

Cost effective and a great value, we include everything in our rents – Heating, Hot Water, Electricity, all Taxes, High-Speed Internet (hard-wired and wireless*) and even a premium Cable TV package. We’ve done the math and if you were to contract these services yourself, the monthly cost would exceed $175 not including installation and equipment rental fees. Bear that in mind when looking at our rents.

SIMPLIFIED LEASES +

The lease is often a document of mystery to renters, especially to students and international residents, who are often renting for the first time or are new to the province and lack familiarity with local tenancy laws. Many don’t bother to read the agreement carefully, and even if they do, most don’t understand what they are signing. That’s how our third policy was born – simplified leases in plain English!

Our leases summarize – without legal language – all rules, regulations, fees and penalties in clear, concise English. We even provide a price list and terms sheet as an addendum. This ensures that you understand all you need to know to live up to the lease terms, including how and when to pay rent, what you are responsible for, and what the penalties are for non-compliance.

FLEXIBLE TENANCY LENGTHS +

We understand that sometimes you need the flexibility of shorter-length stays. That's why we offer rentals for as short as three months. You'll notice a higher price for these shorter stays; this is to cover the additional costs of room turnaround and the provision of linens and towels. It's worth noting that the longer you stay the cheaper your monthly rent becomes. If you change your departure date your rent will be recalculated automatically according to your new length of stay and associated rent level. Bear in mind that you can't shorten your stay once you have confirmed your booking - at that point you are entering into a legally binding extension of your tenancy agreement.

SIMPLE RENTAL PROCESS

There are three ways to rent with us – in person, online or over the phone. You can make an appointment by calling the number listed at the bottom of each property page or by filling out our online booking form. We can make ourselves available to hold viewings on weekdays, evenings and on the weekends. A viewing takes around 20 minutes and our online rental process really makes things happen if you decide you like what you see.

If you have any questions please refer to our help section or call the number at the bottom of the property page you’re interested in.

RENT IN PERSON +

Renting with Rehabitat RPM is straight-forward and simple! Call the number listed at the bottom of the property page that you’re interested in and our onsite team member will show you around and help you decide if living with us is right for you. If you like what you see (and we're sure you will!) you'll have the opportunity to fill out an application. There is no pressure at all! While at the property you’ll be able to interview your onsite team member; discuss the details and conditions of the rental contract; familiarize yourself with our rules, regulations, fees and penalties; and generally have all questions and concerns answered to your satisfaction.

If you decide to apply, a member of our team will enter your details into the system and place your chosen room or apartment on hold for you. You'll then have 48 hours to complete the remaining forms and guarantees, as well as to pay your first month’s rent. Simply open your e-mail from us, follow the link, complete your tenancy agreement and pay your first month’s rent payment online!

Applying and Leasing in Person

  • Call the number at the bottom of the property page that you’re interested in and set up an appointment to view the room or apartment
  • If you like what you see and decide to apply for tenancy, our onsite team member will enter your details into the system and get the application rolling
  • We then hold the unit for 48hrs pending approval of your application documents which are sent to you via email
  • Once approved, you will be taken to a page to complete the lease documents and rental guarantees
  • The system will then prompt you to review and confirm your personal and financial details, review the lease document and the Terms and Conditions of your tenancy, and review your rights and responsibilities under Quebec tenancy law.
  • Anyone not able to guarantee their own rent will be prompted to establish a payment plan through their parents or other guarantors*
  • You will then be asked to accept the lease agreement, its Terms and Conditions and make your first month’s advanced rental payment using our online payment system.
  • Once completed, you will receive an email from us confirming your tenancy. Follow the on screen instructions to set up your move in.

*For anyone not able to guarantee their own rent, the person(s) ultimately responsible for paying the rent, parent or guarantor, are required to provide a formal guarantee for the payment of the rent as well as all other provisions of the lease contract. This can be completed online or through a separate faxable “offer to guarantee” form.

RENT ONLINE +

It's really easy, and we're sure you'll love the speed with which we can secure your booking and accept your tenancy. It's all online which saves a lot of time and is kinder to the environment, so no more sending out documents, getting signatures, counter-signing, waiting for references...* - the list goes on! Once your application has been accepted, simply review your rental details online, provide card details and accept the terms and conditions by clicking the appropriate box to send your first rental payment*. A few clicks and you're done! Simple.

Applying and Leasing Online

  • Search online for real-time availability of rooms and apartments
  • Select your start and end dates
  • Click to apply for the room or apartment of your choosing and enter your personal details and payment information
  • We will hold the unit for 48hrs pending approval of your application documents
  • Once approved, you will be taken to a page to complete the lease documents and rental guarantees
  • The system will then prompt you to review and confirm your personal and financial details, review the lease document and the Terms and Conditions of your tenancy, and will detail your rights and responsibilities under Quebec tenancy law.
  • Anyone not able to guarantee their own rent will be prompted to establish a payment plan through their parents or other guarantors*
  • You will then be asked to accept the lease agreement, its Terms and Conditions and make your first month’s advanced rental payment using our online payment system.
  • Once completed, you will receive an email from us confirming your tenancy. Follow the on screen instructions to set up your move in.

*For anyone not able to guarantee their own rent, the person(s) ultimately responsible for paying the rent, parent or guarantor, are required to provide a formal guarantee for the payment of the rent as well as all other provisions of the lease contract. This can be completed online or through a separate faxable “offer to guarantee” form.

RENT OVER THE PHONE +

We pride ourselves on our customer service, so when you call the number at the bottom of the property page that you’re interested in, you'll talk to the same team member that will also be available to assist you once you have moved in.

Applying and Leasing over the phone

  • Call the number at the bottom of the property page that you’re interested in.
  • Let us take down all of your details and send you an application via email
  • Open the e-mail we've sent and click on the link.
  • We will hold the unit for 48hrs pending approval of your application documents
  • Once approved, you will be taken to a page to complete the lease documents and rental guarantees
  • The system will then prompt you to review and confirm your personal and financial details, review the lease document and the Terms and Conditions of your tenancy, and will detail your rights and responsibilities under Quebec tenancy law.
  • Anyone not able to guarantee their own rent will be prompted to establish a payment plan through their parents or other guarantors*
  • You will then be asked to accept the lease agreement, its Terms and Conditions and make your first month’s advanced rental payment using our online payment system.
  • Once completed, you will receive an email from us confirming your tenancy. Follow the on screen instructions to set up your move in.

*For anyone not able to guarantee their own rent, the person(s) ultimately responsible for paying the rent, parent or guarantor, are required to provide a formal guarantee for the payment of the rent as well as all other provisions of the lease contract. This can be completed online or through a separate faxable “offer to guarantee” form.

SUSTAINABLE MANAGEMENT PRACTICES

Rehabitat RPM engages in sustainable management practices to reduce its environmental impact during both the lifecycle of the building (heating & cooling, electricity use, carpet cleaning etc.) as well as during the acquisition, renovation and leasing process. Sustainable property management initiatives emphasize efficiency of heating and cooling systems; alternative energy sources such as solar hot water, appropriate building siting, reused or recycled building materials; on-site power generation - solar technology, ground source heat pumps, wind power; rainwater harvesting for gardening, washing and aquifer recharge; and on-site waste management such as green roofs that filter and control stormwater runoff. It is important to choose systems appropriate to the local geology and climate of the building, the needs and personalities of the builders and end-users, and on the particular character of the building itself.

Please refer to the “HOW WE DO IT” section of the about us page and “PLANNING” section of each individual property page to learn more about what specific measures have been implemented or are planned for implementation at each property.

INDOOR ENVIRONMENTAL QUALITY +

An essential element of Rehabitat RPM’s sustainable management practices is indoor environmental quality including air quality, illumination and daylighting, thermal conditions, ergonomics and acoustics. The integrated design of the indoor environment is essential and must be part of the integrated design and management of the entire building structure.

ENERGY-EFFICIENCY +

All Rehabitat RPM properties will install.energy-efficient lighting throughout the building within the first year of taking over management of the property and energy star appliances throughout by the fifth year.

GREEN MATERIALS +

All Rehabitat RPM renovations are conducted using local, healthy and renewable materials as much as possible.

CLEANING & HOUSEKEEPING +

Whether it’s the included cleaning service in our shared apartments, or an additional service, we offer an ecologically friendly cleaning and housekeeping service. We are able to offer regular cleaning as well as a variety of housekeeping tasks, such as washing the dishes or doing the ironing.

To organize one of these services you simply need to make a request from your personal tenant portal, letting us know what you would like and we'll come back to you with a cost. Once you've agreed to the cost we'll let the team know and start your service.

We're working on adding other added value services all of the time. If you have any ideas feel free to contact us and let us know.

INNOVATIVE TENANT PORTAL

Once you've completed your lease agreement, you’ll receive an email giving you access to a unique, customizable personal tenant portal that allows you to access information about local services and businesses, manage your account, report maintenance issues, pay your bills, order additional services, provide feedback, make changes to your tenancy, and more, all with the simple click of a button. You can access this system any time of day or night from your computers or smartphone* and receive a rapid response from our support team. Our simple, engaging, and intuitive system reduces the inefficiencies and clutter typically associated with paper-based management approaches, and redefines the tenant/property management relationship, streamlining communications and simplifying otherwise complicated processes that simply “do not compute” with young people.

*Smartphone service coming soon!

MOVING IN +

Once your lease has been filled out and your first month’s advanced rental payment has been accepted, you will be prompted to let us know the date and time that you would like to move in. After you’ve selected from the available time slots, a member of our team will meet you at the property on the agreed date and time to give you your keys, introduce you to building and its key features, and to help get you settled. They will also complete the inventory with you and then you can just relax and start enjoying your new home.

If you would like to just relax when you arrive, you will then have 48 hours to complete your inventory online through the 'Inventory' section of your Tenant Portal.

INVENTORY CHECKLIST +

Completing the Inventory Checklist is a really important part of our process. A member of our team will have completed an inventory of your unit prior to your arrival. From your arrival date and time you will have 72 hours to complete your inventory online. It's really simple, you review our notes and comments and if you agree you tick the box and submit your inventory. If you have any comments to place additionally or disagree, you can complete your own notes and submit them to us. We will review the notes and contact you to either let you know that we accept the inventory with your changes or that we would like to visit you to arrange a joint review of the inventory.

We place a lot of emphasis on the Inventory Checklist as it is a key technique that allows us to gage the difference in the condition of our units when you move in and again when you move out. We do of course accept normal wear and tear as part of your stay but you are responsible for all damages beyond normal wear and tear.

That is why the Inventory Checklist needs to be completed within 48 hours of moving in. If you don't manage to complete the inventory in this time period you will notice that your Internet and TV access will be restricted. You will still be able to access your personal homepage to complete your inventory online and as soon as this is done, everything will work again immediately.

If at any time you would prefer a member of the team to come and help, you can give us a call.

MAINTENANCE REQUESTS +

We know how difficult it can be when something isn't working. Our support team has partnered up with a number of leading maintenance provider to ensure any issues are attended to quickly, efficiently and sustainability. To report maintenance you can either call the team or make things even quicker by logging your request through the tenant portal. We strive to respond to all non- emergency issues within 72 hours and will provide you with a full assessment of the problem and an expected timeframe for resolution. Quite often we'll be able to fix the fault there and then.

For emergencies, you have 24-hour access to emergency contractors by calling the 24 HOURS EMERGENCY SUPPORT LINE. A member of our team will assess the priority of the case and arrange for any necessary site attendance or services accordingly.

EXTENDING YOUR STAY +

A great advantage for our customers is that you are able to extend your stay for as long as you like! Any extension of your rental contract will stay in the same rent level that you have booked now, or drop to a new level should your new booking length fall into a lower rent category. Please note however that any price increases that have taken effect while you have been living with us will be reflected in your new rent.

Depending on the terms of your leases, you will be notified at least five weeks (short-terms) or three months (year-long) prior to the end of their tenancy that your end date is approaching. At this time you will have one week where only you have the exclusive right to rebook your room. You can also do this at anytime during your tenancy from your personal tenant portal.

Once your exclusive right to rebook has expired, your room automatically re-enters the pool of online rentals available for booking. You will be able to check the status of your room at anytime during this period from your Tenant Portal.

Customers can also extend their stay by going to their personal homepage. Here you will see your room or apartment status. If it has not been booked you will be able to extend your stay via the home page. If, however, somebody else has booked your unit, you will redirected towards other available units listed on our website or of course you can call one of our team members who will be happy to help.

ENDING YOUR STAY +

We will contact you at least five weeks before the end of your tenancy to ask you if you would like to extend your stay or if you will be moving out. At that time, you will be given an exclusive right of renewal. If you confirm your departure we will visit you two weeks before the end of your stay to complete a pre check out inspection of your unit. During this visit we'll go through your inventory, check on the condition of the apartment and discuss any applicable charges with you as necessary.

On the last day of your stay a member of the team will come and complete the final inspection of your room/apartment and should any charges apply you will agree to these as part of this end of stay inspection. Any charges will be applied to your registered card and taken the same day.

It's worth noting here that we don't take a deposit. As part of your agreement with Rehabitat RPM, it is important that you recognize that you also agree to any additional charges that may apply before you leave. We work hard to ensure that our apartments are in good condition for all our customers and expect our tenants to treat them with respect and care.

If you are unhappy with any decisions we do have a dispute resolution process that you are entitled to appeal to. We believe in honesty and respect and you can trust us to be upfront and honest with our charges.

IF WE CAN’T MEET YOU ON YOUR CHECKOUT DATE +

A member of our team will check your apartment no later than one day after departure and if any charges for damage are applicable, we will contact you to let you know the relevant amounts prior to charging these to your registered card.

If you would like to extend your lease we recommend that you do this as soon as possible as your room will be available online for rent at the end of your tenancy - for more information on how to do this please see 'Extending Your Stay'.

SUBLETS & LEASE TRANSFERS +

At Rehabitat RPM, we try and make subletting and transferring your lease extremely simple. Simply choose the sublet or lease transfer options in the lease section of your tenant portal and input your new departure date. While this doesn’t alleviate you of your financial commitments, it does automatically update the units listed as available on the website. From here you can create links to craigslist, kijiji and other listing services to help facilitate the rental process.

When you sublet your lease, you remain liable to the original lessor for the apartment and can retake possession of the dwelling at the end of the sublet period. Subletting is a good option if you are planning on moving back in to your apartment. When you transfer your lease, you are transferring all obligations and commitments over to a third party and they become the new owner of the lease for that dwelling. When the transfer is completed, you no longer have any rights or responsibilities for the dwelling. Lease transfers are the preferred option for people who have ended their tenancy and will not be returning to their unit.

PAYING THE RENT

ONE MONTH ADVANCED RENTAL PAYMENT +

As is customary in Quebec, the first month’s rent is due upon completion of the rental documents and secures your tenancy. Once payment is received, you will receive a confirmation email and an attached receipt for this payment. This payment is not a deposit but is non-refundable. The payment is applied to your account and covers your rent for the first month of your tenancy, after which we will request payment the first of every following month for the remainder of your stay.

PAYMENT DATE +

Your monthly rent is considered late three working days after the 1st of every month but don't worry about setting up standing orders or remembering to transfer the money. On the first day of the month you will receive your invoice by email detailing your rent and any additional charges (such as cleaning) that you have requested. This is for you to review and lets you know the amount that will be taken from your registered debit/credit card 3 working days later. If you are happy you do not have to do anything at all. Please ensure that you have the correct card registered ready for when we take payment.

PAYMENT METHOD +

We've kept this really simple - the payment method for any service with Rehabitat RPM is preferably by debit card or credit card; but cash, check or money order are also acceptable. At the time of booking you will enter the debit or credit card that you wish to pay with (we accept most major debit/credit cards) and you can easily change your registered card details at any time from your personal home page (see Personal Home Page).

WHY WE CHOSE THIS AS OUR PAYMENT METHOD +

We think this is the best way to process payments as it avoids having to wire money, send bank transfers or engage in other costly cash transactions. It also gives you complete flexibility to change your payment details whenever you want or need to. Please be aware there is a 2% surcharge on all credit card payments to cover fees incurred.

Our payment system is also really helpful if you are moving to Canada from Overseas and don't yet have a local bank account as it enables you to secure your booking and pay your rent using existing cards taking away at least a little of the stress of moving.

YOUR CARD DETAILS +

Rehabitat RPM does not hold your card details on our systems. These details are stored with our merchant who provides our secure payment service. This ensures maximum security and protects you as a customer. Rehabiat RPM prefers not to accept cash or cheque payments. If you have difficulty with the payment method above please contact us and we will be happy to discuss this with you.

STATEMENTS, INVOICES & RECEIPTS +

We want you to have complete visibility of your account at all times. You can view your statements, individual invoices and receipts for past payments from your personal home page at any time. You can also make payments and change your registered card. See “Tenant Portal” to learn more.


HOW WE DO IT

Rehabitat RPM purchases undervalued and well-located “energy pig” properties in close proximity to public transportation, schools, work, shopping and play areas, and converts them into well-designed, high-quality and environmentally-friendly residential buildings. Once a property is purchased, Rehabitat RPM partners with industry professionals who conduct extensive evaluations of each building’s envelope and mechanical & electrical systems, as well as benchmark air quality and other health indicators. Once completed, Rehabitat RPM gages the technical and financial feasibility of retrofitting each property and then implements either a five or ten-year plan that cuts each property’s annual greenhouse gas emissions in half and has measureable positive impact on its inhabitants.


WHY WE DO IT

The buildings where we live and work are often overlooked as major sources of greenhouse gas emissions. It often surprises people to learn that every year, nearly half of all energy produced in Canada and the United States is consumed by the building sector – about the same amount of energy consumed by both transportation and industry combined. While one would think the story would look quite different in Quebec (with Hydro Quebec providing clean, renewable and abundant electricity), residential and commercial buildings still accounted for almost half of net energy consumption as recently as 2007 (Ministere de les resources naturelles et de la Faune). At Rehabitat RPM, we believe that to do our part to stop global warming we need to start where we live and work.