GENERAL FAQs

-For building questions, please refer to each property’s “Building FAQ” page.

-For maintenance questions, please refer to the “Maintenance FAQ” page in your tenant portal.

PAYING THE RENT

HOW MUCH IS THE RENT? +

Rehabitat RPM offers a diverse array of units whose rent varies by location, size, length of stay, season and type. Please consult each building’s property page to view current pricing and availability or refine the budgetary criteria section of our search tool to only view apartment availability in your price category.

WHAT IS INCLUDED IN THE RENT? +

Cost effective and a great value, we include everything in our rents – Heating, Hot Water, Electricity, all Taxes, High-Speed Internet (hard-wired and wireless*) and even a premium Cable TV package*. We’ve done the math and if you were to contract these services yourself, the cost would exceed $175 per month not including installation and equipment rental fees. Keep that in mind when looking at our rents.
*Premium Cable TV is not an inclusion in our unfurnished units.

HOW MUCH IS THE DEPOSIT? +

There are no deposits and no fees charged throughout the application and leasing process. Instead, we rely on the proven practice of completing an inventory checklist for you to validate when you move-in and again when you move-out. If there are any damages outside of normal wear and tear a member of our team will contact you to negotiate a final bill. A full 95% of our residents require no final bill.

DO I HAVE TO PROVIDE POST-DATED CHECKS? +

While we do accept post-dated checks and believe that they can be an effective way to avoid late penalties, you are not required to provide post-dated checks.

WHAT METHODS OF PAYMENT DO YOU ACCEPT? +

We accept checks (post-dated check are accepted), cash or money order. Credit and debit cards coming soon!

WHEN IS THE RENT DUE? +

Rent is due on the first day of every month and is considered late on the third of the month, and begins to incur penalties on the fifth of the month. There is a surcharge of $25 when your rent is due beyond the fifth of the month, and a $50 surcharge if your rent is due beyond the tenth.

DO I NEED RENTER’S INSURANCE? +

Renter’s insurance protects tenants in two ways. First, it protects your personal belongings in case of damages, and second, it covers damages that you may inadvertently cause to the property. Renter's insurance is a required condition of tenancy at all Rehabitat RPM properties but don’t worry, if you’re a student you may already be covered under provisions of your parent’s insurance. If you need to purchase your own renter’s insurance, it can be obtained affordably from any reputable provider.

To find out more about renter’s insurance or to get an online quotation of comparables sourced from numerous providers, go to kanetix.ca.

DO I NEED MY PARENTS TO GUARANTEE THE LEASE IF I’M A STUDENT? +

Yes, if you are not paying the rent yourself, then you must have your parents or another guarantor guarantee your lease. This can be completed in person, online or by fax.

ROOMS IN SHARED APARTMENT

WHAT IS A ROOM IN A SHARED APARTMENT? +

A room in a shared apartment is a single-occupancy bedroom that is rented in a furnished apartment that is shared with others who independently rent the other bedrooms. Catering to students and young-professionals, each bedroom is fully equipped and ideal for those who want to move in and get on with living. We've included everything from the bed to the desk, right down to the linens and lamps!

WHAT IS INCLUDED IN A SHARED APARTMENT? +

All Rehabitat RPM shared apartments include all utilities as well as cable TV and high-speed Internet. While specific furnishings and amenities vary from one apartment or building to another, a typical furnished unit comes fully equipped. Please refer to each apartment’s inventory section of the building pages to see what’s included.

WHY CHOOSE A SHARED APARTMENT OVER DORM LIVING? +

A room in a shared apartment is a perfect alternative to dorm living for a number of reasons:

  • Fully-Furnished and Fully-Equipped – Everything you need as soon as you Move In
  • Single-Occupancy Rooms – Rented Independently of your Roommates
  • Comfortable and Welcoming – Perfect for Studying and then Blowing Off Steam
  • Simplified Lease Agreements – Written in plain English
  • Flexible Tenancy Lengths – You choose your length of stay*
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – Weekly Cleaning Service Included
  • Fewer Rules – Escape the harsh rules and restrictions of Dorm Life
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

*For rentals starting in September, we only accept 12-month leases.

WHO IS A TYPICAL RESIDENT OF ONE OF YOUR SHARED APARTMENTS? +

A typical resident is easy-going, tolerant and respectful, comfortable living with other people and isn’t prone to inter-apartment drama. Mainly students and young professionals, our sharers are socially and environmentally conscious, want simplicity, and care about efficiency and sustainability. This group is already more familiar with managing their lives digitally than through traditional paper-based approaches and, due to geographic restrictions, often need to book units “sight-unseen” requiring an online promotional solution that bridges the gap between expectation and reality and takes the guesswork out of booking from a distance.

DO YOU ACCEPT COUPLES IN SHARED APARTMENTS? +

Sharing couples are welcome to jointly occupy any of our furnished or unfurnished studio, bachelor or one-bedroom apartments; however, as a 'rule' we do not accept couples into shared apartments simply to prevent overcrowding and minimize pressure on bathrooms and living space.

WHAT IF I WANT TO SHARE WITH FRIENDS? +

If you have friends that you would like to move in with, we are happy to talk to you about renting a larger apartment as a group. Please be aware for groups of three or more, you will need to agree to the same tenancy length and we will only do this for long-term leases.

WHAT IS YOUR POLICY FOR OVERNIGHT GUESTS IN SHARED APARTMENTS? +

We have no problems with you having overnight guests. We understand that you will have friends and loved ones who will want to stay with you. We just ask that you remember you’re responsible for your guests and that you’re considerate of your roommates. Our guidance is that this should not impact the other people that you live with. If things do become difficult we'll step in to find a resolution that suits everybody.

WHAT IS YOUR MINIMUM STAY FOR A SHARED APARTMENT? +

The majority of our tenants in shared apartments book for the year starting in September and ending in August with 12-month leases. Subject to availability, we also offer short-term rentals as short as three months.
*For rentals starting in September, we only accept 12-month leases.

FURNISHED APARTMENTS

WHAT IS A FURNISHED APARTMENT? +

All of our furnished apartments are fully equipped and ideal for those who want to move in and get on with living. With a great range of furnished studio, bachelor and one-bedroom apartments available, we've included everything from LCD televisions right down to pizza cutters! From cookware to electronics, our furnished apartments come with everything you need. You’ll have none of the usual headaches associated with managing utility contracts and paying bills as our all-inclusive monthly rents include all Utilities, a premium Cable TV package, High Speed Internet, and an optional weekly cleaning service of the apartment built-in.

WHAT IS INCLUDED IN A FURNISHED APARTMENT? +

All Rehabitat RPM furnished apartments include all utilities as well as cable TV and high-speed Internet. While specific furnishings and amenities vary from one apartment or building to another, a typical furnished unit comes fully equipped. Please refer to each apartment’s inventory section of the building pages to see what’s included.

WHY SHOULD I CHOOSE A FURNISHED APARTMENT? +

A furnished apartment is a good choice for a number of reasons:

  • Fully-Furnished and Fully-Equipped – Everything you need as soon as you Move In
  • Single- and Double-Occupancy Apartments Available
  • Simplified Lease Agreements – Written in plain English
  • Flexible Tenancy Lengths – You choose your length of stay
  • Comfortable and Welcoming – Perfect for Working or Blowing Off Steam
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – With Optional Weekly Cleaning Service
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

WHO IS A TYPICAL RESIDENT OF ONE OF YOUR FURNISHED APARTMENTS? +

Our furnished apartments cater to two groups: (1) Students looking for smart, simple and sustainable turn-key apartments that avoid all the typical headaches and annoyances of moving during their highly-mobile college years; and (2) Professionals and companies looking for executive accommodations as an economic alternative to expensive hotels to provide comfortable accommodations for staffers on extended assignments. ?

WHAT IS YOUR MINIMUM STAY? +

We understand that sometimes you need the flexibility of shorter-length stays. That's why we offer our furnished apartments for rentals as short as three months. You'll notice a higher price for these shorter stays; this is to cover the additional costs of room turnaround and the provision of linens and towels. It's worth noting that the longer you stay the cheaper your monthly rent becomes. If you change your departure date your rent will be recalculated automatically according to your new length of stay and associated rent level. Bear in mind that you can't shorten your stay once you have confirmed your booking - at that point you are entering into a legally binding extension of your tenancy agreement.
*For rentals starting in September, we only accept 12-month leases.

UNFURNISHED APARTMENTS

WHAT IS AN UNFURNISED APARTMENT? +

We also have a great range of unfurnished apartments available for the mid- to long-term. Our unfurnished apartments include all utilities – Heating, Hot Water, Electricity, all Taxes, and High-Speed Internet built in to the rent.

WHY SHOULD I CHOOSE AN UNFURNISHED APARTMENT? +

An unfurnished apartment is a good choice for a number of reasons:

  • Simplified Lease Agreements – Written in plain English
  • Cost-Effective and Great Value – Pay Less and Get More
  • All-Inclusive Rents – Utilities Built-In
  • High Speed Internet & Premium Cable TV – Ready to go as soon as you arrive
  • Your Own Tenant Portal – Pay bills, request maintenance, order additional services, check out local services and amenities, and manage your stay

WHO IS A TYPICAL RESIDENT OF ONE OF YOUR UNFURNISHED APARTMENTS? +

Our unfurnished apartments cater to anyone who is in need of all-inclusive mid- to long-term unfurnished accommodations. We have tenants whose stays have ranged from six-months to over twenty years.

WHAT IS THE MINIMUM STAY IN AN UNFURNISHED APARTMENT? +

We understand that sometimes you need the flexibility of shorter-length stays. That's why we offer our unfurnished rentals for periods as short as six months. It's worth noting that the longer you stay the cheaper your monthly rent becomes. If you change your departure date your rent will be recalculated automatically according to your new length of stay and associated rent level. Bear in mind that you can't shorten your stay once you have confirmed your booking - at that point you are entering into a legally binding extension of your tenancy agreement.
*For rentals starting in September, we only accept 12-month leases.

VIEWING, APPLYING & BOOKING

HOW DO I BOOK AN APPOINTMENT TO VIEW AN APPARTMENT? +

Booking an appointment to view a room or an apartment is really easy at Rehabitat RPM. We pride ourselves on our customer service, so when you call the number at the bottom of the property page that you’re interested in, you'll talk to the same team member that will also be available to assist you in either English or French once you have moved in. Please refer each building’s property page or to the ‘booking’ page for more information.

WHAT IS AN APPLICATION? +

An application is a pre-contract. Once an application has been submitted and accepted by Rehabitat RPM, you are legally responsible for the apartment. Remember, you should only be filling out one application at a time.

HOW DO I APPLY? +

Applying is really easy. Simply fill out the application in person, online or over the phone.

WHEN SHOULD I APPLY? +

Our rooms and apartments are in high demand so you should apply as soon as possible. The sooner you apply, the greater your chances of securing a room. If you apply very early and we’re not yet sure about our availability for the month you seek, your application will be put on a waiting list and we’ll inform you as soon as any availability comes up.

HOW LONG WILL MY APPLICATION TAKE TO PROCESS? +

While most applications are accepted or denied within 24 hours, they can take up to 72 hours to process. Once your application has been accepted and guaranteed, you will receive instructions to complete your booking.

THE LEASE

WHAT IS A LEASE? +

A lease is an agreement that defines the legal relationship between a landlord and a tenant by outlines the respective rights and responsibilities of each party.

WHAT SHOULD I BE AWARE OF IN THE LEASE BEFORE AGREEING TO IT? +

When entering any legally binding agreement, it is important to be aware of all of your commitments. Our leases summarize – without legal language – all rules, regulations, fees and penalties in clear, concise English. We even provide a price list and terms sheet as an addendum. This ensures that you understand all you need to know to live up to the lease terms, including how and when to pay rent, what you are responsible for, and what the penalties are for non-compliance.

HOW MUCH TIME DO I HAVE TO CANCEL THE LEASE? +

Once you have signed a lease, you are legally bound to its full term.

DO I GET A COPY OF THE LEASE? +

Yes, you do get a copy of the lease. As soon as you have accepted the terms of the agreement, you will receive a hard copy of the lease as well as anytime-anywhere access to digitized versions of all of your documents in the briefcase area of your personal tenant portal.

HOW DO I GET OUT OF MY LEASE IF MY PLANS CHANGE? +

Contrary to popular belief, a tenant may not break his lease with a “3 month notice” at any time during the lease or for any reason. In fact, there are only 3 specific situations where the lease can be cancelled during its term:

  • A tenant is allocated a dwelling in low rental housing;
  • A tenant can no longer occupy his dwelling because of a handicap;
  • An elderly person is admitted permanently to a residential and long-term care center or to a foster home*.

At Rehabitat RPM, there are three other ways to get out of your lease agreement:

  • Buyout: You can buyout the remainder of your lease by providing three months advanced payment.
  • Sublet: You can sub-lease (sublet) your lease to another party.
  • Lease Transfer: You can also transfer your lease to another party.

*Regie du Logement

SUBLETS & LEASE TRANSFERS

WHAT IS A SUBLET? +

A sublet (or, more formally, sublease) is the name given to an arrangement in which the lessee in a lease assigns the lease to a third party, thereby making the old lessee the sublessor, and the new lessee the sublessee, or subtenant. This means they are renting the property and renting it out at the same time. The sublessor remains liable to the original lessor for any damage to the property and for payment of rent.

HOW DO I SUBLET? +

At Rehabitat RPM, we try and make subletting extremely simple. Simply choose the sublet option in the lease section of your tenant portal and input your new departure date. While this doesn’t alleviate you of your financial commitments, it does automatically update the available units on the website. From here you can create links to craigslist, kijiji and other listing services to help facilitate the rental process.

WHAT IS A LEASE TRANSFER? +

Similar to a sublet, a lease transfer is the name given to an arrangement in which the lessee in a lease assigns the lease to a third party. Under this arrangement, all commitments and obligations transfer over to this third party thereby making them the new owner of the lease and alleviating the original lessor of any liability.

HOW DO I TRANSFER MY LEASE? +

If your plans change and you have to leave and won’t be returning, simply choose the assignment option in your tenant portal and input your new departure date. While this doesn’t alleviate you of your financial responsibilities, it does automatically update the available units on the website. From here you can create links to craigslist, kijiji and other listing services to help facilitate the rental process.

SHOULD I SUBLET MY LEASE OR TRANSFER MY LEASE? +

When you sublet your lease, you remain liable to the original lessor for the apartment and can retake possession of the dwelling at the end of the sublet period. Subletting is a good option if you are planning on moving back in to your apartment. When you transfer your lease, you are transferring all obligations and commitments over to a third party and they become the new owner of the lease for that dwelling. When the transfer is completed, you no longer have any rights or responsibilities for the dwelling. Lease transfers are the preferred option for people who have ended their tenancy and will not be returning to their unit.

RIGHTS & OBLIGATIONS

WHAT ARE MY MAIN OBLIGATIONS AS A TENANT? +

Main OBLIGATIONS of the tenant during the lease:

  • To pay the agreed rent on the agreed date (art. 1855 of the Code civil du Quebec)
  • To use the dwelling with prudence and diligence (art. 1855 of C.c.Q.)
  • Not to change the form or destination of the dwelling (art. 1856 of C.c.Q.)
  • To maintain the dwelling in clean condition (art. 1911 of C.c.Q.)
  • To respect the laws pertaining to the safety and sanitation of the dwelling (art. 1912, alinéa 1 of C.c.Q.).
  • To make the lesser maintenance repairs in certain cases (art. 1864 of C.c.Q.).
  • To allow urgent and necessary repairs (art. 1865 of C.c.Q.). ?
  • To allow the landlord to verify the condition of the dwelling, to have it visited by a prospective acquirer, the posting of signs and its visit to a prospective tenant and the work to be done (art. 1857, 1930_and next, of C.c.Q.).
  • Not to change the locks of the dwelling (art. 1934 of C.c.Q.).
  • To act in such a way as not to disturb the normal enjoyment of the other tenants and/or of the landlord (art. 1860 of C.c.Q.).
  • To inform the landlord about a serious defect or deterioration (art. 1866 of C.c.Q.).?

Main OBLIGATIONS of the tenant at the end of the lease

  • To remove all his movable effects (art. 1978 of C.c.Q.).
  • To leave the dwelling in the condition in which he received it (art. 1890 and art. 1891 of C.c.Q.)

WHAT ARE THE MAIN OBLIGATIONS OF THE LANDLORD? +

Main OBLIGATIONS of the landlord when the leased property is delivered to the tenant

  • On the agreed date, the landlord must deliver the leased property in a good state of repair, habitable condition and clean condition (art. 1854, 1st paragraph, art. 1910 and art. 1911 of the C.c.Q.).

Main OBLIGATIONS of the landlord during the lease

  • To give a peaceful enjoyment of the leased property (art. 1851, art. 1854, 1st paragraph and art. 1859 of the C.c.Q.).
  • To maintain the dwelling in good habitable condition (art. 1910 of the C.c.Q.).
  • To warrant that the property be used for the purpose for which it was leased and to maintain the property for that purpose throughout the term of the lease (art. 1854, 2nd paragraph of the C.c.Q.).
  • To make all the necessary repairs, except those that are assumed by the tenant (art. 1864 of the C.c.Q.).
  • To respect the laws pertaining to the safety, sanitation, maintenance and habitability of the dwelling or the building (art. 1912, 1st and 2nd paragraphs, of the C.c.Q.).
  • To make sure that the number of occupants respect the normal conditions of comfort and sanitation (art. 1920 of the C.c.Q.).
  • Not to change the form or destination of the dwelling (art. 1856 of the C.c.Q.).

WHO IS THE PREVAILING AUTHORITY THAT HANDLES DISPUTES SHOULD THEY ARISE? +

In Quebec, disputes are handled by the Regie du Logement. Formed in 1980, the Régie du logement is a specialized tribunal that has competence in residential lease matters. Its mission consists in deciding the applications that have been submitted within the framework of simple rules of procedure that respect natural justice; in informing the citizens on their rights and obligations related to the lease so as to avoid that conflicts occur due to the ignorance of the law; in promoting conciliation between landlords and tenants.
The Régie also keeps a watch, in certain circumstances, on the conservation of the housing stock and, in those cases, makes sure that the rights of the tenants are protected.